By confirming a reservation with us, the client declares that they have read and accepted all of the following terms and conditions.
Date Change and Cancellation Policies
Please read this section carefully before booking any service.
Changing the date for the Machu Picchu tour with Expedition train service carries a penalty fee of USD 95 per person. Requests must be made at least 4 days in advance.
Cancelling the Machu Picchu tour carries a penalty fee of USD 195. If your ticket belongs to another category, please consult your travel advisor for the exact cancellation amount before proceeding.
For modifications or cancellations of the Inca Trail, Salkantay, Inca Jungle, or any private service, penalty fees vary depending on the case — please consult your sales advisor.
Hotel reservation changes depend on the policies of each establishment. Consult your advisor to determine the applicable fee.
For all other tours, penalty fees will be communicated at the time of booking.
Penalty fees apply without exception, regardless of the reason (illness, accident, flight delay or cancellation, immigration issues, or any other circumstances beyond the client’s or agency’s control).
If you have already changed your travel date once, a second date change is not permitted. In such cases, no refund will apply.
Failure to attend the tour on the scheduled date or leaving the tour early does not entitle the client to a date change or refund.
Payment Conditions
To secure your reservation, an advance payment of 50% or 100% of the total amount is required, depending on the service. The remaining balance may be paid upon your arrival in Cusco.
We accept payments through online payment links and debit or credit cards at our office.
Payments made by card or payment link are subject to a 4.9% bank processing fee, which must be covered by the client.
Included and Excluded Services
It is the client’s responsibility to review the “included” and “not included” sections of each tour before confirming the purchase. By making payment, the client acknowledges and accepts the services detailed in the reservation.
The agreed price is based on the services, travel dates, and number of participants specified at the time of booking.
Entrance Ticket Prices
Entrance fees to destinations such as Machu Picchu, Rainbow Mountain, Humantay Lake, and the Sacred Valley are established by the corresponding authorities and may change without prior notice. In the event of any modification, we will inform the client as early as possible.
Andean Migration Card (TAM)
Foreign travelers must carry their TAM (physical or digital) when entering Peru. This document certifies their tourist status and allows access to preferential pricing at tourist attractions. The stay in the country must be less than 60 consecutive days.
Passenger Pick-Up
Pick-up service is provided from the hotel lobby or reception at the agreed time, which will be confirmed via WhatsApp the day before the tour.
For shared group tours, the pick-up process may take up to 15 additional minutes due to logistics involving multiple hotels.
If no transportation update is received after 15 minutes, please contact your sales advisor immediately.
Weather Conditions
All tours operate normally regardless of weather conditions. No date changes or refunds apply due to rain, cold weather, snow, or other atmospheric conditions.
General Information
Group tours begin with hotel pick-up and usually end near the Plaza de Armas of Cusco. Estimated pick-up time may take approximately one hour.
The agency is not responsible for the loss of personal belongings or transactions made in external establishments (restaurants, shops, etc.) during tour stops.
Itineraries may be adjusted due to force majeure events or unforeseen circumstances beyond the agency’s control.
Cash payments must be made with bills in good condition. Damaged or torn bills will not be accepted.
Tours do not include travel insurance. We strongly recommend purchasing one before your trip.
Documentation
Passports must have a minimum validity of 6 months from the start date of the first tour.
Travelers from South America may present either a valid passport or national ID card.
Travelers from North America, Europe, Asia, Africa, or Oceania are required to present a valid passport.
Peruvian citizens must present a valid national ID (DNI). Reservations made using a Peruvian passport will be charged under foreign traveler rates.
Recommendations
The weather in Cusco, especially at night, can be very cold. Bring appropriate warm clothing according to the season.
For trekking activities, wear proper footwear and prepare physically in advance.
Between November and April, carrying a rain poncho or waterproof jacket is recommended.
Travel light. We recommend bringing only a small backpack and avoiding large suitcases.
For high-altitude tours such as Rainbow Mountain, Humantay Lake, and Salkantay Trek, acclimatize in Cusco for at least one day beforehand.
Bring sunscreen, sunglasses, water, and snacks.
Minors
Children under 3 years old do not pay for the tour.
All minors must travel accompanied by their parents or legal guardians. If traveling with a third party, a notarized authorization signed by both parents along with passport copies will be required.
Special Needs
If any passenger requires specific medication or special assistance, please inform us in advance.
If you have dietary restrictions, notify us beforehand so we can evaluate possible alternatives.
Rainbow Mountain and Humantay Lake are not suitable for individuals with heart conditions, respiratory problems, reduced mobility, or travelers over 60 years old. Anyone choosing to participate despite these risks does so under their own responsibility.
Hotels
Check-in time is generally between 1:00 PM and 2:00 PM depending on the hotel. Check-out time is 10:00 AM.
If you have an early morning tour on the same day as your departure, you may leave your luggage stored at the hotel reception until your return.
Service Termination
The agency reserves the right to suspend services in the following situations: inappropriate behavior affecting the group or staff, failure to meet mandatory activity requirements, orders from competent authorities, or if the passenger is under the influence of alcohol or other substances.